Accept a staff invite and set up your account
Open your invite email, set a password, and sign in to the admin portal to complete your account setup.
Troubleshooting · Fix a problemI can't log in or my passkey won't work
Most sign-in failures are caused by a wrong password, a passkey registered on a different device, or an MFA code that has expired — each has a quick fix.
How-to · Run a classCheck a member in to a class
Search for a member, read their eligibility status, and confirm a check-in — including the override path when a member is blocked.
How-to · Run a classSet up and enable a kiosk
Configure a PIN, idle timeout, and lock screen message so a shared device can serve as a self check-in kiosk.
How-to · Run a classManage a class roster
Mark members present, bulk check everyone in, offer a waitlist spot, and remove a check-in.
How-to · Onboard a memberAdd and manage a member
Create a member from the Members page, archive one, and message a selection in bulk.
How-to · Onboard a memberEdit a member's profile and information
Update a member's name, contact details, photo, tags, and onboarding information from their record.
How-to · Onboard a memberManage guardians and family links
Create a guardian and link or unlink the members they're responsible for.
How-to · Onboard a memberImport members from a CSV file
Bulk-add members by downloading the template, uploading a CSV, fixing any flagged rows, and importing.
Troubleshooting · Fix a problemMy staff invite link is expired or invalid
Staff invite links are single-use and expire — ask the gym owner to resend the invite to get a fresh link.
Troubleshooting · Fix a problemI lost access to my MFA authenticator or I want to revoke a session
Use a backup code to regain access when you lose your authenticator, then re-enrol MFA; revoke sessions you don't recognise from your profile settings.
How-to · Get set upCreate and manage incidents
File an incident report, track follow-up actions, and close or withdraw the record. Describes the product flow only — not medical or legal advice.
How-to · Account & securityManage your security (MFA, passkeys, sessions, password)
Change your password, enrol or disable MFA, add or remove passkeys, and revoke active sessions from your profile settings.
How-to · Account & securityReset your password
Request a password reset link from the sign-in page and choose a new password before the link expires.
Troubleshooting · Fix a problemMy save shows no feedback or my changes didn't apply
A missing success toast or a form that reverts after saving usually means a validation error was silent or a browser cache is stale — here's how to confirm and fix.
How-to · Account & securitySign in to your account
Sign in to Base Control using a passkey or your email and password, and select the right gym if you belong to more than one.
Troubleshooting · Fix a problemMy password reset link didn't work or expired
Reset links expire after one hour and can only be used once — request a fresh one and set a valid password.
Troubleshooting · Fix a problemI'm being forced to set up MFA
Staff and owner accounts must use multi-factor sign-in — here's how to complete enrolment.
Troubleshooting · Fix a problemMember lost the Add Membership button or can't enrol
Why the Add Membership button disappears and how to get it back or enrol the member another way.
Troubleshooting · Fix a problemCheck-in says a member isn't eligible
Why check-in shows a red "Cannot check in" and how to check the member in anyway.
Troubleshooting · Fix a problemPortal invite didn't arrive
Why a member or guardian didn't receive their portal access link and how to resend or troubleshoot delivery.
Troubleshooting · Fix a problemMy CSV import rejected some rows
Why the import preview flags rows in red and how to fix or skip them before importing.