What this page can tell you
This help center does not publish a live incident feed yet, so it will not claim that every system is operational. It gives you the fastest triage path and a direct support contact.
Need a status check?
Email team@basecontrol.co with the page URL, your gym name, what you expected to happen, and whether more than one person is affected.
Services we monitor
- Admin portal
- Member portal
- Public pages and trial forms
- API, billing, notifications, and background jobs
Quick checks before you email
- Refresh the page and try once in a private browser window.
- Ask one other staff member or member to try the same action if you can.
- Copy the exact error message or take a screenshot without exposing sensitive member details.