Manage guardians and family links

The Guardians & Family Contacts page manages the parents and carers behind your members, including who can sign waivers, manage billing, and collect a child.

Create a guardian

1. Go to Guardians & Family Contacts in the sidebar.
2. Select Add Guardian.
3. Enter Given name, Family name, and Email (required), plus Phone if you have it.
4. To link members now, select Add Member, search for the member, set the Relationship, and tick any of Primary Contact, Can Sign Waivers, Can Manage Billing, or Authorised Pickup.
5. Select Create Guardian.

Link a member to an existing guardian

1. Select the guardian's row to open their details.
2. Select Link Member.
3. In Search member, find the member, choose the Relationship, and set the authority checkboxes.
4. Select Link Member.

Unlink a member

1. Open the guardian's details.
2. Under Linked Members, select the Unlink member icon next to the member.
3. The link is removed straight away — the member record itself is not deleted.

Edit a guardian's contact details

1. Open the guardian and select Edit Details.
2. Update name, email, mobile, or home phone, then select Save Changes.

If a guardian can't sign in to the portal, see Guardian can't log in. To add the members themselves, see Add and manage a member.