Latest support updates
These entries come from the public help articles themselves. They are support-content updates, not a live product release log.
How family billing works
How family billing works in Base Control: one family account, one payment method, separate membership charges, automatic sibling discounts, and a combined family view.
How-to · Get set upInquire about a trial at your chosen gym
How a prospective member or parent submits a free trial enquiry on a gym's public page, including adult and child enrolment details, program interest, and what the gym does next.
How-to · Get set upSign up for a free trial of Base Control
How a gym owner or manager submits the platform-level free trial request at basecontrol.co/trial, what details are required, and what to expect after submitting.
How-to · Send commsConvert a lead to a student
Move a prospect through the lead pipeline and turn them into an enrolled member record.
How-to · Take paymentsCreate a membership plan
Add a recurring membership or a class pass so members have something to be billed against.
How-to · Get set upCreate and manage programs
Add training programs to your gym so classes, students, and syllabuses have a discipline to belong to. Programs are now set up from the consolidated Training page.
How-to · Get set upDefine a syllabus or belt ladder
Set up a belts & ranks ladder (syllabus) for a training program using a preset or build your own.
Troubleshooting · Fix a problemA data-retention action didn't apply (or I'm not sure what it deletes)
Understand what the retention scan and apply actions do, and why a retention run may report zero changes.
Troubleshooting · Fix a problemA member isn't receiving emails or SMS
Check suppressions, channel settings, and the SMS wallet when a member stops getting messages.
Troubleshooting · Fix a problemA member's payment failed
What happens after a failed payment and how to retry or take the payment another way.
Troubleshooting · Fix a problemA refund or credit-note didn't go through
How refunds work on an invoice, and why there is no separate credit-note button.
Troubleshooting · Fix a problemA scheduled action didn't run or failed preflight
How scheduled pauses and resumes run, what preflight shows, and what to check when targets are skipped.
Looking for a product change?
Search the help center first. If the article does not match what you see in the app, email team@basecontrol.co with the page URL and the button or label that looks different.