Browse by what you're trying to do
Latest
How family billing works
How family billing works in Base Control: one family account, one payment method, separate membership charges, automatic sibling discounts, and a combined family view.
How-to · Get set upInquire about a trial at your chosen gym
How a prospective member or parent submits a free trial enquiry on a gym's public page, including adult and child enrolment details, program interest, and what the gym does next.
How-to · Get set upSign up for a free trial of Base Control
How a gym owner or manager submits the platform-level free trial request at basecontrol.co/trial, what details are required, and what to expect after submitting.
How-to · Send commsConvert a lead to a student
Move a prospect through the lead pipeline and turn them into an enrolled member record.
How-to · Take paymentsCreate a membership plan
Add a recurring membership or a class pass so members have something to be billed against.
How-to · Get set upCreate and manage programs
Add training programs to your gym so classes, students, and syllabuses have a discipline to belong to. Programs are now set up from the consolidated Training page.
More ways to get help
Still stuck?
Email us and a real person who knows how a gym runs will get back to you.
System status
Start here if something seems down. We'll show what to check and how to reach a human quickly.