Reset your password

If you've forgotten your password, you can request a reset link from the sign-in page. The link is emailed to you and must be used within one hour.

Request a reset link

1. On the sign-in page, select Forgot password? — it's below the password field.
2. Enter your Email address (the one your gym has on file for you).
3. Select Send reset link.

The page confirms: "If an account exists for that email, a password reset link has been sent. Please check your inbox." The message is the same whether or not the account exists — this is intentional, to protect accounts from being probed.

Set your new password

1. Open your email and find the reset message. Click the link inside.
2. On the reset page, enter a New password of at least 10 characters.
3. Re-enter it in Confirm new password. The button stays disabled until both fields match.
4. Select Reset password.

After a successful reset you're returned to the sign-in page. Sign in with your new password.

Notes

• Reset links expire one hour after they are sent and can only be used once. If the link no longer works, start again from step 1.
• If a reset email never arrives, check your spam folder and confirm you're using the email address the gym has on file for you.
• If you've set up a passkey, you can sign in without a password — no reset needed. See Manage your security (MFA, passkeys, sessions, password).
• If the link itself isn't working, see My password reset link didn't work or expired.