Accept a staff invite and set up your account
Open your invite email, set a password, and sign in to the admin portal to complete your account setup.
Troubleshooting · Fix a problemI can't log in or my passkey won't work
Most sign-in failures are caused by a wrong password, a passkey registered on a different device, or an MFA code that has expired — each has a quick fix.
How-to · Run a classCheck a member in to a class
Search for a member, read their eligibility status, and confirm a check-in — including the override path when a member is blocked.
How-to · Get set upDefine a syllabus or belt ladder
Set up a belts & ranks ladder (syllabus) for a training program using a preset or build your own.
How-to · Run a classCreate and manage class templates
Build a recurring class template, edit it, and generate the sessions it will produce on your schedule.
How-to · Run a classSchedule a class session
Add a one-off session to the weekly calendar and open any session to manage it.
How-to · Run a classAssign a substitute instructor
Use the Instructor Coverage view to check this week's classes and spot where a substitute is needed.
How-to · Run a classManage a class roster
Mark members present, bulk check everyone in, offer a waitlist spot, and remove a check-in.
Troubleshooting · Fix a problemMy staff invite link is expired or invalid
Staff invite links are single-use and expire — ask the gym owner to resend the invite to get a fresh link.
Troubleshooting · Fix a problemI lost access to my MFA authenticator or I want to revoke a session
Use a backup code to regain access when you lose your authenticator, then re-enrol MFA; revoke sessions you don't recognise from your profile settings.
How-to · Get set upCreate and manage incidents
File an incident report, track follow-up actions, and close or withdraw the record. Describes the product flow only — not medical or legal advice.
How-to · Account & securityManage your security (MFA, passkeys, sessions, password)
Change your password, enrol or disable MFA, add or remove passkeys, and revoke active sessions from your profile settings.
How-to · Account & securityReset your password
Request a password reset link from the sign-in page and choose a new password before the link expires.
How-to · Grade a studentRun a grading event
Read the grading pipeline, award stripes to eligible candidates, and create a belt ceremony event.
Troubleshooting · Fix a problemMy save shows no feedback or my changes didn't apply
A missing success toast or a form that reverts after saving usually means a validation error was silent or a browser cache is stale — here's how to confirm and fix.
How-to · Account & securitySign in to your account
Sign in to Base Control using a passkey or your email and password, and select the right gym if you belong to more than one.
Troubleshooting · Fix a problemMy password reset link didn't work or expired
Reset links expire after one hour and can only be used once — request a fresh one and set a valid password.
Troubleshooting · Fix a problemI'm being forced to set up MFA
Staff and owner accounts must use multi-factor sign-in — here's how to complete enrolment.
Troubleshooting · Fix a problemTemplates and coverage disagree on which classes exist
Why the Templates list and the Coverage grid show different classes and what to do about it.
Troubleshooting · Fix a problemInstructor is absent — how do I cover the gap?
What to do when an instructor can't make it — find the affected sessions, assign a substitute, and let members know.
Troubleshooting · Fix a problemCheck-in says a member isn't eligible
Why check-in shows a red "Cannot check in" and how to check the member in anyway.