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Templates and coverage disagree on which classes exist

Why the Templates list and the Coverage grid show different classes and what to do about it.

You're looking at Class Templates and the Instructor Coverage grid and they don't agree — a class appears in one place but not the other, or a template you just changed doesn't show the right instructor on coverage. Here's what's happening and how to fix it.

What's happening

Templates and the coverage grid are linked but not the same thing:

  • Templates define the recurring pattern for a class.
  • Coverage shows the sessions already generated from those templates for the current week.

They can disagree for a few reasons:

  1. Sessions haven't been generated yet. A brand-new template doesn't appear on coverage until you generate sessions from it. The template exists, but there are no sessions on the calendar for the coverage grid to display.

  2. A template was changed after sessions were generated. Editing a template (for example, updating the instructor) does not retroactively update sessions already on the calendar. The coverage grid shows the instructor that was set when those sessions were generated.

  3. A template was archived. Archived templates no longer generate new sessions, but any sessions already on the calendar remain visible on coverage. The two pages will look different until those generated sessions pass or are removed.

  4. The page is showing cached data. A recent change may not have refreshed yet.

How to fix it

If a template isn't showing on coverage:

  1. Go to Classes, then Templates.
  2. Find the template and confirm it is Active (not archived — archived templates show a grey "Archived" label on the card).
  3. Select Generate Sessions and generate sessions for the date range you need.
  4. Return to Coverage — the sessions should now appear.

If the instructor shown on coverage is wrong after a template edit:

  1. The sessions already on the calendar still carry the old instructor assignment.
  2. To fix individual sessions, go to Classes, then Schedule, open the affected session, and update the instructor directly on that session.
  3. For all future sessions, generate a fresh batch — the new sessions will pick up the updated template assignment.

If the page seems stale:

Reload the page. If the discrepancy remains after a reload, it is a data difference (generated vs not generated) rather than a display issue.


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