Accept a staff invite and set up your account
Open your invite email, set a password, and sign in to the admin portal to complete your account setup.
How-to · Account & securityRequest and download your personal data
Use My Profile to request a copy of your personal information and download it once it is ready.
How-to · Account & securitySign a waiver
How to review and sign a waiver from the Documents tab in the member portal.
How-to · Account & securityComplete your health questionnaire
Fill in the health questionnaire so your instructors have what they need to keep training safe.
How-to · Account & securityManage your communication and notification preferences
Control which marketing messages your gym sends you by email and SMS, and check your delivery status.
How-to · Account & securityView and manage your notifications
Read, mark as read, and browse your notification inbox in the member portal.
How-to · Account & securityManage your security (MFA, passkeys, sessions, password)
Change your password, enrol or disable MFA, add or remove passkeys, and revoke active sessions from your profile settings.
How-to · Account & securitySign in for the first time and add a passkey
Sign in to the member portal with your email and password, then set up a passkey from your profile for faster sign-ins.
How-to · Account & securityReset your password
Request a password reset link from the sign-in page and choose a new password before the link expires.
How-to · Account & securitySign in to your account
Sign in to Base Control using a passkey or your email and password, and select the right gym if you belong to more than one.