You can choose whether your gym sends you promotional emails and SMS messages. Essential account messages — billing, bookings, grading, and operational announcements — are always sent and cannot be turned off.
Open communication preferences
- Sign in to the member portal.
- Tap More in the bottom navigation.
- Select Profile, then navigate to the Communication preferences section. Alternatively, go directly to the communication preferences page from any settings link your gym provides.
The page is headed Communication preferences.
Turn marketing messages on or off
Under Marketing messages you will see two rows:
| Row | What it controls | |---|---| | Marketing emails | Promotional emails about offers and events | | Marketing SMS | Promotional text messages about offers and events |
- Use the toggle next to Marketing emails to turn promotional emails on or off.
- Use the toggle next to Marketing SMS to turn promotional texts on or off.
The toggle saves immediately. A brief confirmation message — for example "Marketing emails turned off." — appears at the top of the page to confirm the change.
Essential account messages
Under Essential account messages you will see a locked list of categories such as Billing & payments and Bookings & attendance. These are always on and cannot be toggled off — they are required for your membership to function correctly.
Check your delivery status
The Delivery status section shows whether the gym can currently reach you on each channel. It is read-only:
- Green "Receiving Email/SMS" — messages are being delivered normally.
- Amber "Unsubscribed from marketing Email/SMS" — you have opted out of marketing on that channel. A Re-subscribe button lets you opt back in.
- Red "Email/SMS delivery suppressed" — a delivery problem (such as a hard bounce) has blocked all messages on that channel. Contact your gym to restore it.
- "No email/SMS on file" — the gym does not have an address for that channel.
Guardians: managing preferences for a child
When you are signed in as a guardian, an information banner shows which child's preferences you are currently viewing. Use the account switcher in the header to change the active child, then adjust their settings.
Notes
- Opting out of marketing messages does not affect essential account messages.
- If you have unsubscribed and the Re-subscribe button is unavailable, your channel may be hard-suppressed — contact your gym directly.