You have the right to request a copy of the personal information your gym holds about you. The member portal lets you do this directly from your profile — no need to contact the gym team.
Open your profile
- Sign in to the member portal.
- Tap More in the bottom navigation, then select Profile.
Request an export
- On the My Profile page, find the Personal information export section.
- Select Request export.
The request is submitted immediately. Processing typically takes a short time; the export appears in the list below the button when it is ready.
Download your export
- Stay on the My Profile page, or return to it later.
- In the Personal information export section, find your completed export request. The row shows its status and, when ready, an expiry date.
- When the status shows as completed and the download link is available, select Download.
Your browser downloads the export file directly. Download links expire after a short window — if you miss it, submit a new request.
Notes
- Only one export per profile can be in progress at a time.
- Guardians: the export covers the active child shown in the account switcher. Switch to each child to request a separate export for them.
- If your export shows an error, or the download link has expired, submit a fresh request. For persistent issues, see My PII export is stuck or won't download.