Sign in for the first time
When your gym sets up your account, you receive an email or message with your sign-in details. Use those to sign in to the Member portal.
- Open the member portal sign-in page.
- Enter your Email address (the one your gym has on file).
- Enter your Password.
- Select Sign in.
If you don't see your password field clearly, use the show/hide control next to it. If you've forgotten your password, select Forgot password? to reset it.
Add a passkey (optional, recommended)
A passkey lets you sign in with Touch ID, Face ID, or a security key — no password to type or remember. You set up a passkey after you sign in, not on the sign-in page. It lives in your profile.
- Sign in with your email and password (above).
- Go to My Profile.
- Find the Sign in faster with a passkey section.
- Select Add a passkey.
- Follow your device's prompt (Touch ID, Face ID, or your security key).
When it's saved, you'll see the confirmation: "Passkey saved. You can now sign in with Touch ID, Face ID, or a security key." Your registered passkeys are listed underneath, each with the date it was added.
Sign in with your passkey next time
Once a passkey is set up, the sign-in page offers Sign in with passkey at the top.
- On the sign-in page, select Sign in with passkey.
- Confirm with your device (fingerprint, face, or security key).
If you select this before setting one up, you'll see a prompt to log in with email and set up a passkey in your profile settings first.
Remove a passkey
In My Profile, under your registered passkeys, select Remove next to the one you no longer want to use.
Notes
- Passkeys are stored on your device and synced through your platform's passkey manager.
- If passkeys aren't supported in your browser, you can always sign in with email and password.
- To change the email on your account, contact your gym.