Create a membership plan
Add a recurring membership or a class pass so members have something to be billed against.
How-to · Take paymentsHow family billing works
How family billing works in Base Control: one family account, one payment method, separate membership charges, automatic sibling discounts, and a combined family view.
How-to · Take paymentsFinish setting up your payment
What the payment-setup confirmation page does after you enter your card or bank details, what success looks like, how to retry, and what an expired link means.
How-to · Take paymentsSet up your billing details
Configure how your gym collects money — Stripe payments, bank transfer instructions, billing mode, and membership pause rules.
How-to · Take paymentsConnect Stripe to take payments
Link your gym's Stripe account so Base Control can collect membership payments.
How-to · Take paymentsWork the billing collections queue
Use the Billing page to chase overdue payments, suspend or resolve members, and retry a failed charge.
How-to · Take paymentsManage a single invoice
Open an invoice to download it as a PDF, resend it by email, or issue a refund.
How-to · Take paymentsPause, cancel, or reactivate a membership
Use the Active memberships tab to pause billing, cancel a membership, or bring a paused one back.
How-to · Take paymentsOpen your billing portal
How to open the payment provider portal from the Account tab to update or add a payment method.
How-to · Take paymentsComplete a payment (paper/offline mode)
What happens during payment setup when your gym runs in paper/offline mode — no real payment details are collected.