Work the billing collections queue

The Billing page is where you keep money moving. It opens on the Collections Queue tab so the payments that need attention are front and centre.

Read the queue

1. Go to Billing in the sidebar.
2. The KPI cards across the top show Active Members, Monthly Revenue, Overdue, Failed Payments, and Paused.
3. The Collections Queue tab lists each overdue member with their amount, days overdue, reason, and dunning status. The Memberships tab shows every active membership.

Send a payment reminder

1. On the Collections Queue tab, find the member.
2. Select Draft Reminder.
3. A reminder draft is created. Open Communications to review and send it when you're ready.

Suspend a member

1. Select Suspend on the member's row.
2. Confirm in the Suspend Membership dialog. Their access is revoked immediately until the payment is sorted.

Mark an overdue payment resolved

1. Select Mark as Resolved on the row.
2. Choose a Reason (for example, Payment confirmed outside system or Debt waived by gym owner).
3. Select Mark as Resolved. Use this only after you've confirmed the payment or handled it outside the queue.

Retry a failed payment

1. On a live (non-paper) tenant, each overdue row shows a retry control.
2. Select it to re-attempt the charge against the member's saved payment method.
3. If the charge still fails, see Payment failed.

To work a single invoice instead, see Manage an invoice.