The member portal lets you update your payment method directly through the Account tab, without contacting the gym. This redirects you to a secure portal hosted by the payment provider, then brings you back.
Go to the Account tab
- Sign in to the member portal.
- Tap Account in the bottom navigation. The page is headed Membership & Billing.
Find the payment method button
The button to open the billing portal appears in one of three places depending on your account state:
- Payment method on file: On your membership card, next to the card or bank account details, you will see Update payment method.
- No payment method on file: An amber banner reads "No payment method on file" with an Add payment method button.
- Payment failed: A red banner reads "Payment failed" with an Update payment method button.
Select whichever button is shown.
Complete the portal session
- The portal opens in the same browser window (not a popup). Wait briefly for the redirect.
- Follow the prompts in the payment provider's portal to update or add your payment method.
- When you save your changes, the portal returns you to the Membership & Billing page. A green confirmation reading "Payment method updated successfully." appears at the top.
Notes
- Demo Account: If the page shows a purple "Demo Account — billing is simulated" banner, there is no real portal to open. No charges are being collected.
- Guardian / family accounts: Payment method changes for family billing are currently managed by the gym team. Contact the gym if you need to update the card or bank account.
- No active membership: If you have no membership yet, or were sent a payment-setup link by the gym, complete that first — see finishing payment setup.
- If the button is present but every attempt results in an error, contact your gym so they can check the payment connection.