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Set up your billing details

Configure how your gym collects money — Stripe payments, bank transfer instructions, billing mode, and membership pause rules.

Your billing settings live in two places under Settings: Payments for your Stripe connection and Billing Rules for collection policies and bank transfer details. Set both up before you take your first payment.

Connect Stripe (required for card and direct debit)

  1. Go to Settings in the sidebar, then select Payments.
  2. Under Stripe Connect, select Connect Stripe Account.
  3. You're taken to Stripe to complete business verification. Follow the steps Stripe presents — they ask for your business name, bank account for payouts, and identity information.
  4. When Stripe redirects you back, check the status rows: Charges enabled and Payouts enabled should both show a green tick.
  5. Toggle on the payment methods your gym accepts — Credit / debit card and Direct debit (BECS) are available if your account is verified and you are operating in AU.

If Stripe is not yet connected, cash, bank transfer, and external-terminal card are still available as offline collection methods.

Set bank transfer instructions

If you collect membership fees by bank transfer, add your account details so staff can send them directly from a member's record.

  1. Go to Settings, then select Billing Rules.
  2. Scroll to the Bank Transfer Instructions section.
  3. In the Transfer details field, enter your gym's bank account details and the payment reference members should use.
  4. Select Save Bank Details.

These details appear when staff use the bank transfer option on a member's billing tab.

Set the membership pause notice period

  1. Go to Settings, then Billing Rules.
  2. Under Membership Pause Policy, set Pause Notice Period (days) — for example, 7 days means a member must request a pause at least 7 days before it takes effect. Set to 0 for immediate pauses.
  3. Select Save Policy.

Switch billing mode (Paper vs Live)

New gyms start in Paper Mode — all payments are simulated so you can practice the full workflow before going live.

  1. Go to Settings, then Billing Rules.
  2. Find the Billing Mode toggle.
  3. To take real payments, select Switch to Live Mode and confirm. Stripe must be connected and verified before this option is available.

Paper mode is useful for demos and setup testing. Switch to Live Mode only when you are ready to process real charges.

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