You're going through the setup wizard and the Next button is disabled or selecting it shows an error. Each step has required fields — if one is missing or invalid, the wizard will not advance until it is corrected.
What's happening
The setup wizard has 7 steps:
- Gym Profile — gym name, legal name, ABN, phone, email
- Location — street address, suburb, postcode, state
- Branding — primary colour, gym display name
- Programs — the disciplines your gym offers
- Plans — starter membership plan prices
- Schedule — class template setup
- Invite Staff — optional staff email addresses
A required field left blank, an invalid ABN, or a badly formatted phone number will prevent advancing to the next step.
How to fix it
- Look for a red error message or a highlighted field on the current step — these point to exactly what needs to be corrected.
- Gym Profile step: the ABN field requires a valid 11-digit ABN. The phone number must be in a recognised Australian format. Both the gym name and email are required.
- Location step: Address line 1, suburb, postcode, and state are required.
- Branding step: the primary colour must be a valid 6-digit hex value (e.g.
#1B365D). If you leave it blank, the default is used. - Plans step: each plan must have a name and a price greater than zero.
- If a step appears blank or doesn't load its content, try refreshing the page — the wizard will return you to the same step.
I accidentally skipped a step or went back
Use the Back button to return to a previous step. Your entries are preserved when you navigate between steps. You can revisit any step you've already passed.
I completed the wizard but my settings weren't saved
Check each settings page individually (Settings → Profile, Settings → Locations, Settings → Branding) to confirm what was saved. Any step that showed an error at submission may not have persisted — re-enter those details and save from the relevant settings screen.
For questions about branding or location settings specifically, see Customize your gym's branding and Add and manage locations.