If you left or cancelled the secure payment page before entering your card or bank-account details, you will land on a screen showing Payment setup cancelled with the message "You cancelled the payment setup. No payment method has been saved."
No payment has been taken and no payment method has been stored. Your membership setup is not yet complete.
Why this happens
The payment step opens a secure page hosted by the payment provider. If you close that page, press the browser back button, or select a cancel option on the payment page, you are returned to the cancellation screen. This is the expected behaviour — it is a deliberate exit from the payment flow, not a system error.
How to retry
Option 1 — Use the Go back button
On the cancellation screen, select Go back. This returns you to the previous page in your browser. If the browser history takes you back to the membership setup form (Complete your membership), you can choose your payment method again and select Finish membership to re-enter the payment flow.
Option 2 — Open the membership link again
If the Go back option does not work or takes you to the wrong page:
- Go back to the original email or message your gym sent with the membership link.
- Open the link again.
- If the link is still valid, the Complete your membership form will load and you can complete the payment step.
If the original link shows This payment setup link has expired, the link has expired and you will need to ask your gym for a new one.
Option 3 — Go to the member portal
If your membership was already created but the payment method still needs to be attached, select Go to member portal on the cancellation screen and sign in. Your gym can also help you complete the payment step from the admin side.
If none of these work
Contact your gym directly. They can check the status of your membership and, if needed, send a new setup link.
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