You keep being sent back to a waiver and can't get past it. Waivers are part of training readiness, so an unsigned or expired waiver will keep showing as an outstanding action until it's resolved.
What's happening
In the member portal, waivers live on the Documents page under Training readiness and the Waivers section. Each waiver shows a status: Signed, Action needed (unsigned), or Expired. Any waiver that is unsigned or expired counts as a pending action and shows an Action needed badge. A new version of a waiver, or one that has reached its expiry date, drops back to needing a signature even if you signed an earlier copy.
How to fix it
- Open Documents in the member portal. Look in the Waivers section for any card with an Action needed or Expired badge.
- Press View & Sign on that waiver. Read the waiver text in the panel that opens.
- Tick I have read and agree to the above, then press Sign. The card should switch to Signed.
- If a waiver shows Expired, sign it again the same way — expiry means a fresh signature is required, not that something is broken.
- If you finish the health questionnaire first when prompted, come back to Documents to sign the remaining waiver. The page tracks both as separate readiness steps. See the health questionnaire guide if that step is also outstanding.
For a child / minor: the waiver must be signed by a guardian, not by the child. The signing action on this page records the signature as the signed-in account. If you are a guardian, sign in to your own guardian account, switch to the child using the child selector on the Documents page, then View & Sign for that child. A child cannot self-sign their own waiver — if a minor's account is being asked to sign and there is no guardian linked, contact your gym so they can link a guardian to the child.
If you have signed and the waiver still shows as outstanding after reloading, contact your gym — the waiver template may have been re-issued as a new version on their side.