If connecting Stripe didn't finish, the status on Settings → Stripe usually tells you where it stopped.
Onboarding shows "Incomplete"
Stripe still needs more information. Select Continue Onboarding and complete every step Stripe asks for — business details, bank account, and identity verification. The status only flips to Complete once Stripe is satisfied.
You finished on Stripe but the status didn't update
- Make sure you returned to Base Control through Stripe's own "Done" / "Return" button rather than closing the tab — that's what tells us onboarding finished.
- Refresh the Settings → Stripe page.
- If it still shows incomplete, select Continue Onboarding again; Stripe will pick up where you left off.
You can't see any payment methods
Payment-method toggles only appear after the account is connected. Connect first (see Connect Stripe), then choose which methods to accept.
Still stuck
Email team@basecontrol.co with your gym name and what the status row shows — that tells us exactly which Stripe step is blocking.