What you're seeing
When you open the member portal home, you may see this message instead of your dashboard:
Your membership isn't linked yet Your account is signed in, but it isn't connected to a member profile yet. If staff sent you a setup link, finish it from that email or message. Otherwise contact your gym and they can link your membership.
This is not an error
You signed in successfully — that part worked. The portal just can't show your training, belt progress, or billing because your sign-in account isn't connected to a member profile yet. This is a normal setup step, not a fault.
It usually appears when:
- Your gym created your sign-in but hasn't finished linking it to your member record.
- You were sent a setup link but haven't completed it yet.
- A guardian account doesn't have an active child selected yet.
How to get linked
- Check your email and messages for a setup link from your gym. Open it and complete the steps it asks for.
- If you're a guardian, make sure a child is selected so the portal knows whose profile to show.
- If there's no link or it's already used, contact your gym. Staff can connect your sign-in to your membership from their side.
After it's linked
Once your gym links your profile (or you finish your setup link), refresh the page. Your home dashboard — belt, attendance, upcoming classes, and account details — will load normally. From there you may be prompted to complete any outstanding steps, such as your health questionnaire.