You are trying to sign in to the member portal and getting an error, or the page is not responding as expected. Work through the checks below in order.
Check you are on the right portal
The gym has two separate portals — one for members and one for staff. Make sure you are using the Member portal link your gym sent you, not the admin portal. The URLs are different.
If you try to sign in with member credentials on the admin portal, you may see an "Invalid email or password" error even if your details are correct.
Try a passkey
If you have previously set up a passkey on your device, select Sign in with passkey at the top of the login page, then confirm with Touch ID, Face ID, or your security key.
If you see "No passkeys registered yet", your device does not have a passkey for this account. Use email and password instead.
If passkey authentication fails with an error other than cancellation, try email and password as a fallback.
Try email and password
- Enter the Email address the gym has on file for you.
- Enter your Password.
- Select Sign in.
If you see "Invalid email or password":
- Check for typos — email addresses are case-insensitive but passwords are not.
- Use the show/hide toggle next to the password field to confirm what you are typing.
Reset your password
If you cannot remember your password:
- On the login page, select Forgot password?
- Enter your email address and follow the instructions sent to your inbox.
If the reset email does not arrive within a few minutes, check your spam folder. If it still has not arrived, contact your gym — your email address on file may be different from the one you are checking.
Passkey not working on a new device
Passkeys are tied to the device (or the device's passkey manager) where you registered them. On a new device:
- Sign in with email and password.
- Go to More > Profile and add a passkey for the new device.
Browser compatibility
Passkeys require a modern browser (Safari 16+, Chrome 108+, Edge 108+, Firefox 122+). If your browser does not support passkeys, use email and password instead.
Still can't get in
Contact your gym. They can verify your email address on file, check whether your account is active, and resend an invite if needed.