Before you start
Your gym sends a secure pre-arrival link by email or message. Open it on any device. The page is headed Complete your pre-arrival details. A guardian completes and signs this for a child (a minor); the member completes it themselves otherwise.
If anything is still required, a Still outstanding panel near the top lists what's left.
Confirm the member details
Under Member details, check and fill in:
- Given name and Family name (required).
- Preferred name (optional).
- Mobile phone (required).
- Email and Date of birth (required).
Set up portal access
The next section is Portal access for a member, or Guardian account when a guardian is completing the link.
- If you're a guardian, enter the Guardian given name and Guardian family name.
- Enter the Account email used to create or connect the portal account.
- If you're a guardian, set the Relationship (for example, Parent).
Sign the waiver
Under Waiver, any required documents are listed. If there are none, you'll see "No outstanding waivers for this member."
- Read each waiver in full.
- Tick the box: I have read and understood [waiver name] in full.
- In the Electronic signature box, type your full legal name in Type your full legal name. Typing your name and submitting is a legally binding signature; the date, time, and exact document version are recorded.
Finish
Select Finish pre-arrival setup. You'll see You're ready for class when every step is complete, or Pre-arrival details saved with a short list of any remaining steps. If a password setup email is sent, use it to access the portal.